Terms & Policies
These terms are issued by Premier Osteo and they cover the use of our website – premierosteo.co.nz. Use includes visits to our site, purchases on our site, participation in our database and promotions. These terms of use apply to you when you use our websites. Please read these terms carefully - if you need to refer to them again they can be accessed from the link at the bottom of any page of our websites.
About Us
This website is owned and operated by Premier Osteo Limited which is owned by Tonia Peachey. If you wish to contact us please:
Phone: 09-444 3231
Email: info@premierosteo.co.nz
If you wish to contact us outside office hours please do so via email and we will respond to all queries on our return.
1. Content
While we endeavour to supply accurate information on this site, errors and omissions may occur. Premier Osteo does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.
Premier Osteo reserves the right to make changes to the content on this site at any time and without notice.
To the extent permitted by New Zealand law, Premier Osteo makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this website or any other website.
2. Making a contract with us
When you place an order with us, you are making an offer to buy goods or a service. We will send you an email to confirm that we have received and accepted your order, which indicates that a contract has been made between us. We will take payment from you when we accept your order. In the unlikely event that the goods or service are no longer available, we will refund your payment to the account it originated from, and advise that the goods are no longer available.
An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery and any other relevant details for your order eg an optional gift message for gift cards, entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order. We will also email you with confirmation of your order.
We reserve the right to refuse or cancel any orders for any reason.
3. Payment options
We currently accept the following credit cards:
Visa / MasterCard
4. Pricing
All prices listed on www.premierosteo.co.nz in New Zealand dollars and are inclusive of GST. All prices are correct when published. Please note that we reserve the right to alter prices at any time for any reason. If this should happen after you have ordered a product or service, we will contact you prior to processing your order. Online and in store pricing may differ. Prices do not include freight.
5. Website and Credit Card Security
We want you to have a safe and secure shopping experience online. All payments via our sites are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy. This is managed via PayPal. We do not store credit card details on our site.
You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.
6. Delivery and Delivery Charges
We deliver anywhere NZ wide. We endeavour to ensure that orders will be dispatched within two business days of the order being placed. Orders will arrive the day after dispatch, although please allow two days for delivery to rural addresses. You will receive an email that confirms that your order has been dispatched.
To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package.
We are happy for you to pick up your purchase during business hours at Premier Osteo, Unit 2, 1 View Road, Glenfield, Auckland.
7. Delivery Period
We endeavour to ensure that orders will be dispatched within two business days of the order being placed. You will receive an email that confirms that your order has been dispatched.
To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package.
8. Accessing our service
Other than connecting to www.premierosteo.co.nz website by using a web browser, you may not gain access to administration part of our website, or the servers on which our website is hosted. You agree not to disrupt, modify or interfere with our websites or services and their associated software, hardware and servers in any way. You also agree not to modify any content or service on the Premier Osteo + Physio website. Furthermore, you agree not to use our sites in any inappropriate or unlawful way.
9. Disclaimer
Our websites are intended to provide information for people shopping our products and accessing our services, including making purchases via our website and registering on our database to receive e-mails from us.
While we endeavour to supply accurate information on this site, errors and omissions may occur. Premier Osteo does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.
Premier Osteo + Physio reserves the right to make changes to the content on this site at any time and without notice.
To the extent permitted by New Zealand law, Premier Osteo makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this website or any other website.
10. Intellectual Property
Premier Osteo and their suppliers own all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright.
Premier Osteo welcomes the use of this site for personal use, non-commercial use, research or study - provided that the user clearly acknowledges all copyright and other notices contained in the content.
We advise that you may not copy or display for redistribution to third parties, or for commercial purposes, any portion of this site without the express permission of Premier Osteo.
11. Links
Please note that although this site has some hyperlinks to other third party websites, these sites have not been prepared by Premier Osteo and are not under the control of Premier Osteo. The links are only provided as a convenience, and do not imply that Premier Osteo endorses, checks, or approves of the third party site. Premier Osteo is not responsible for the privacy principles or content of these third party sites. Premier Osteo is not responsible for the availability of any of these links.
12. Jurisdiction
This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.
13. Changes to this Agreement
Premier Osteo reserves the right to alter, modify or update these terms of use. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.
Privacy Policy
Premier Osteo is committed to protecting your privacy. We recognize that your personal information is confidential and we understand that it is important for you to know how we treat your personal information.
Privacy Act 1993
As required by the Privacy Act 1993, Premier Osteo follows strict procedures when storing and using the information you have provided.
We do not sell, trade or rent your personal information to others. Premier Osteo may provide aggregate statistics about our customers and website trends, however, these statistics will not have any personal information which would identify you.
At any stage you have the right to access and amend or update your personal details. If you do not want to receive any communications from us you may opt out by contacting us by an email to info@premierosteo.co.nz.
If we change any aspect of our Privacy Policy we will post these changes on this page so that you are always aware of how we are treating your personal information.
Permitted use
Premier Osteo may use the information it collects from you for the following purposes:
To assist Premier Osteo in providing you with a quality service
To respond to, and process, your request
To contact you from time to time.
Any information we collect will not be used in ways that you have not consented to.
If you send us an email, we will store your email address and the contents of the email. This information will only be used for the purpose for which you have provided it. Premier Osteo comply with the provisions of the New Zealand Privacy Act 1993.
We may use the information we collect to occasionally notify you about important functionality changes to our website, new and special offers we think you will find valuable. If at any stage you no longer wish to receive these notifications you may opt out by sending us an email or clicking the unsubscribe link we provide on our newsletter.
Aggregated data
Premier Osteo monitors this website in order to identify user trends and to improve the site. Any of this information, such as the type of site browser your computer has, will be used only in aggregate form and your individual details will not be identified.
Cookies
Our website uses 3rd party cookies in order to track data and we have outlined further information on our use of cookies below this below;
What are cookies? A cookie is a small file sent to your computer when you visit a website. Cookies help sites remember information about your visit, like your preferred language and other settings. With this information, sites can make your next visit easier and the site more useful to you.
Google Analytics: This cookie allows us to see information on user website activities including, but not limited to, page views, source and time spent on website. The information is depersonalized (anonymous) and is displayed as numbers meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics we can see what content is popular on our website and strive to give you more of the things you enjoy reading and viewing.
Google Adwords: Using Google Adwords code we are able to see which pages helped lead to contact form submissions and, where applicable, sales. This allows us to make better use of our paid search budget.
DoubleClick: We use remarketing codes to log when users view specific pages allowing us to provide targeted advertising in the future. Users may opt out of Google’s use of cookies by visiting the Network Advertising Initiative opt-out page. Or by disabling cookies in your browser.
Remarketing: The remarketing code allows;
Third party vendors, including Google, show our ads on sites on the internet.
Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to our website.
Users may opt out of Google’s use of cookies by visiting the Network Advertising Initiative opt-out page. Or by disabling cookies in your browser.
Website Optimiser: Our website optimizer uses cookies to remember the website for which you searched. This helps it generate the required results.
We welcome any questions or comments you may have. Please feel free to contact us by email at info@premierosteo.co.nz.
Please also refer to our Terms of Use for more information.